Brit FX Limited, trading as QORE Finance, is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please contact us using any of the following:
Telephone
Post
Brit FX Limited, Parallel House, 32 London Road, Guildford, Surrey, GU1 2AB
On receipt of your complaint we will acknowledge it promptly. We will investigate the matter and aim to provide you with a final response within 15 business days.
Where we are unable to respond within 15 business days due to exceptional circumstances, we will write to you before that deadline to explain the reason for the delay. In those circumstances, we will provide our final response no later than 35 business days from the date we first received your complaint.
If you are not satisfied with our final response, or if 35 business days have passed without a final response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge, provided you are an eligible complainant. Eligible complainants include consumers, micro-enterprises, charities, and small businesses as defined by FCA rules.
Your complaint must be referred to the FOS within six months of the date of our final response. The FOS will not generally consider complaints referred after this deadline.
The Financial Ombudsman Service can be contacted as follows:
Website
www.financial-ombudsman.org.uk
Telephone
0800 023 4567 (free from landlines and mobiles)
complaint.info@financial-ombudsman.org.uk
Post
Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR